Customer service

Customer service

We accompany you from the initial solution idea, through implementation, to after-sales service.

We accompany you from the first solution idea, over the implementation up to the after sales service

After sales service 

With innovative technologies, know-how and a lot of enthusiasm, mkf creates your individual special machines. We accompany you throughout the entire project, from the initial solution ideas to implementation and after-sales service. With individual contracts for preventive maintenance and spare parts packages tailored to your needs, we ensure optimum maintenance and thus reliable availability of your systems.

We will be happy to assist you by remote maintenance, by telephone or personally on site. If necessary, we coordinate and plan service calls for you together with the manufacturer.

Maintaince and servicing

With regular preventive maintenance and replacement parts packages tailored to your needs, we ensure optimum care and thus reliable availability of your equipment.  In close consultation with you, we create an individually customized service package. Defined maintenance cycles ensure compliance with regulations - from machine inspections to safety checks.

  • Preventive maintenance and servicing
  • Individual service packages and service contracts
  • Efficient replacement parts service for expendable parts

Optimization of your plants

By rebuilding, modernizing or retrofitting your plants, you can increase productivity efficiently and economically. In addition, we modify your plant for further tasks. We can also realize the optimization in individual steps. Our staff will advise you with know-how and many years of experience on the cost-efficient conversion and upgrading of your existing plants.

Our service for you:

  • Production support
  • Employee training
  • Individual maintenance contracts and replacement/wear part packages
  • Preventive maintenance of equipment
  • Failure analysis
  • Coordination and planning of service calls, if necessary also together with the manufacturer
  • Support during relocation and recommissioning of your special machine
  • Modification work for new or different workpieces


Andreas Richter

Andreas Richter

After Sales Service